What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related How do I set up multiple user accounts on a StoreJet Cloud? Why an error message “Server Error” pops up when I enable NTP in "Date & Time" in the StoreJet Cloud Settings? Creating an Remote Access account Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started