Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How do I check the MAC address for my StoreJet Cloud (10K)? How come I can't download photos to my iOS device's camera roll via the StoreJet Cloud, Wi-Fi SD and DrivePro app? Why can't I connect my StoreJet Cloud (10K) to the Internet in the bridge mode? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started